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KB15856 - Unable to activate a BlackBerry enabled device over the wireless network
 
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Old 08-30-2009, 11:43 AM
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Default KB15856 - Unable to activate a BlackBerry enabled device over the wireless network

KB15856 - Unable to activate a BlackBerry enabled device over the wireless network


Environment

  • BlackBerry® Connect™ software
  • BlackBerry® Connect™ for the HTC™ Tilt
  • BlackBerry® Connect™ for the Motorola® Q
  • BlackBerry® Enterprise Server version 4.1



Overview

The following error message appears on the BlackBerry® enabled device during attempted activation of an HTC Tilt or a Motorola Q smartphone over the wireless network:
Verifying Encryption Keys. Encryption Keys Verified. An error has occurred. Please contact the system administrator.



Cause

The Enterprise Service Policy might not include models of smartphones other than BlackBerry smartphones. For more information about the Enterprise Service Policy, see KB04861.



Resolution

Confirm that the Enterprise Service Policy includes models of smartphones other than BlackBerry smartphones.
If this resolution does not work;

  1. Turn off the Enterprise Service Policy. For instructions on how to turn off the Enterprise Service Policy, see KB14510.
  2. Perform an activation of the BlackBerry enabled device over the wireless network.
  3. Turn on the Enterprise Service Policy. For instructions on how to turn on the Enterprise Service Policy, please see KB10231.
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