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KB14510 - Enterprise Activation fails because Enterprise Service Policy was enabled
 
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Old 08-30-2009, 11:42 AM
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Default KB14510 - Enterprise Activation fails because Enterprise Service Policy was enabled

KB14510 - Enterprise Activation fails because Enterprise Service Policy was enabled


Environment

  • BlackBerry® Enterprise Server
  • BlackBerry smartphone



Overview

The enterprise activation process fails immediately after selecting activate with the following error message:
An error has occurred. Please contact your System Administrator. The BlackBerry Enterprise Server Microsoft® Event Viewer Application log shows the following warning message:
User is not authorized for BlackBerry services.



Cause

The BlackBerry Enterprise Server administrator has enabled the Enterprise Server Policy.



Resolution

Verify the Enterprise Service Policy is enabled and confirm with the BlackBerry Enterprise Server administrator before disabling the Enterprise Service Policy.
To disable the Enterprise Service Policy complete the following steps:
  1. Open BlackBerry Manager.
  2. Go to Global Tab > Tasks.
  3. Expand the Service Control & Customization menu.
  4. Select Disable Enterprise Service Policy.
Try the enterprise activation process again.



Additional Information

For instructions on how to turn on the Enterprise Service Policy, please see KB10231 and KB04861
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