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KB17651 - Send as permission is not present for one user only
 
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Old 08-30-2009, 11:18 AM
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Default KB17651 - Send as permission is not present for one user only

KB17651 - Send as permission is not present for one user only


Environment

  • BlackBerry® Enterprise Server for Microsoft® Exchange



Overview

One BlackBerry smartphone user is unable to send email messages. The BlackBerry smartphone user gets a red x or an error message. The desktop email application is unable to submit email messages.


Cause

Send as permission is not set or is being revoked for this particular BlackBerry smartphone user.


Resolution

To resolve this issue, complete the following tasks:
  1. Remove user from Microsoft protected group
  2. Set send as permission for that user
  3. Delete user from BlackBerry Manager
  4. Wait 2 hours
  5. Add user to BlackBerry Manager
  6. Enterprise Activate that user

Additional Information

Refer to KB04707 when more than one user is affected.
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