• BlackBerry® Enterprise Server version 4.1 for Microsoft® Exchange
• Microsoft® SQL Server® 2000
• Microsoft SQL Server 2005
• Microsoft SQL Server Desktop Engine (MSDE)

• When selecting List Administrators the following error message is displayed:

Permissions prevent the listing of administrators or changing administrator association to a newly selected role.

• When selecting Add Administrators the following error message is displayed:

Not able to add administrator association to the currently selected role.

• The BlackBerry Manager (MNGR) log displays the following entry:

[00000] (04/26 13:30:44.143):{0x2710} Caught ASCLException with error code [606-0] and error message [606 - Database logins could not be read.]

1. The BlackBerry Enterprise Server service account does not have the System Administrators server role.
2. The BlackBerry Enterprise Server has MAPI32.dll version 1.0 installed.
3. The administrator you are trying to add is a local administrator on a computer that is hosting the MSDE or Microsoft SQL Server.
4. Microsoft SQL Server 2005 is installed on Windows Server 2003 with Password Complexity turned on.

1. Click Security > Logins.
2. Select the BlackBerry Enterprise Server service account.
3. Select the Server Roles tab.

1. Uninstall Exchange System Manager.
2. Delete or rename the MAPI32.dll version 1.0.
3. Install Exchange System Manager.

• The password must not contain all or part of the account name of the user. Part of an account name is defined as three or more consecutive alphanumeric characters delimited on both ends by white space such as space, tab, and return, or any of the following characters:
• • comma (,)
  • period (.)
  • hyphen (-)
  • underscore (_)
  • number sign (#)
• The password must be at least eight characters long.
• The password must contain characters from three of the following four categories:
  • Latin uppercase letters (A through Z)
  • Latin lowercase letters (a through z)
  • Base 10 digits (0 through 9)
  • Non-alphanumeric characters such as: exclamation point (!), dollar sign ($), number sign (#), or percent (%).
• Passwords can be up to 128 characters long. You should use passwords that are as long and complex as possible.