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KB13035 - Unable to add or list administrators to Role-based Administration in BBMgr
 
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Old 08-30-2009, 11:17 AM
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Default KB13035 - Unable to add or list administrators to Role-based Administration in BBMgr

KB13035 - Unable to add or list administrators to Role-based Administration within the BlackBerry Manager


Environment

  • BlackBerry® Enterprise Server version 4.1 for Microsoft® Exchange
  • Microsoft® SQL Server® 2000
  • Microsoft SQL Server 2005
  • Microsoft SQL Server Desktop Engine (MSDE)



Overview

Administrators are unable to add other administrators to Role-based Administration using BlackBerry Manager. The following entries are displayed in the Role Administration tab under BlackBerry Domain:
  • When selecting List Administrators the following error message is displayed:
Permissions prevent the listing of administrators or changing administrator association to a newly selected role.
  • When selecting Add Administrators the following error message is displayed:
Not able to add administrator association to the currently selected role.
  • The BlackBerry Manager (MNGR) log displays the following entry:
[00000] (04/26 13:30:44.143):{0x2710} Caught ASCLException with error code [606-0] and error message [606 - Database logins could not be read.]



Cause

There are four potential causes for this error.
Summary of Causes

  1. The BlackBerry Enterprise Server service account does not have the System Administrators server role.
  2. The BlackBerry Enterprise Server has MAPI32.dll version 1.0 installed.
  3. The administrator you are trying to add is a local administrator on a computer that is hosting the MSDE or Microsoft SQL Server.
  4. Microsoft SQL Server 2005 is installed on Windows Server 2003 with Password Complexity turned on.



Resolution

Cause 1

The BlackBerry Enterprise Server service account does not have the System Administrators server role.
To determine whether this is the cause, complete the following steps in Microsoft SQL Server 2000 Enterprise Manager:
  1. Click Security > Logins.
  2. Select the BlackBerry Enterprise Server service account.
  3. Select the Server Roles tab.
Resolution

Add the System Administrators server role to the BlackBerry Enterprise Server service account. For more information, see the BlackBerry Enterprise Server for Microsoft Exchange Administration Guide.

Cause 2

The BlackBerry Enterprise Server has MAPI32.dll version 1.0 installed.
Resolution

Complete the following steps:
  1. Uninstall Exchange System Manager.
  2. Delete or rename the MAPI32.dll version 1.0.
  3. Install Exchange System Manager.

Cause 3

The administrator you are trying to add is a local administrator on a computer that is hosting the MSDE or Microsoft SQL Server.
Resolution Remove the administrator from the local administrators group on that machine.

Cause 4

Microsoft SQL Server 2005 is installed on Windows Server 2003 with Password Complexity turned on.
Resolution
Ensure the user being assigned as a Role-based Administrator has a complex password. Complex passwords must meet the following criteria:
  • The password must not contain all or part of the account name of the user. Part of an account name is defined as three or more consecutive alphanumeric characters delimited on both ends by white space such as space, tab, and return, or any of the following characters:
    • comma (,)
    • period (.)
    • hyphen (-)
    • underscore (_)
    • number sign (#)
  • The password must be at least eight characters long.
  • The password must contain characters from three of the following four categories:
    • Latin uppercase letters (A through Z)
    • Latin lowercase letters (a through z)
    • Base 10 digits (0 through 9)
    • Non-alphanumeric characters such as: exclamation point (!), dollar sign ($), number sign (#), or percent (%).
  • Passwords can be up to 128 characters long. You should use passwords that are as long and complex as possible.
For more information on Password Complexity please visit MSDN: Microsoft Development, MSDN Subscriptions, Resources, and More and search for SQL 2008 password complexity.
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