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KB11149 - BlackBerry smartphone users are experiencing delays with message ...
 
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Old 08-30-2009, 11:11 AM
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Default KB11149 - BlackBerry smartphone users are experiencing delays with message ...

KB11149 - BlackBerry smartphone users are experiencing delays with message forwarding or unable to send or receive messages


Environment

  • BlackBerry® Enterprise Server for Microsoft® Exchange®
  • BlackBerry smartphones


Overview

BlackBerry smartphone users are experiencing delays with email message forwarding or unable to send or receive email messages.


Cause

The BlackBerry Enterprise Server has lost communication with the Microsoft Exchange Server.

Resolution

Restart the BlackBerry Enterprise Server to re-establish the MAPI connection with the Microsoft Exchange Server.
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