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KB14248 - SOAP connector fails to log in
 
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Old 08-25-2009, 09:59 PM
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Default KB14248 - SOAP connector fails to log in

KB14248 - SOAP connector fails to log in


Environment

  • BlackBerry® Enterprise Server version 4.1 SP3 and earlier for Novell® GroupWise®
  • Simple Object Access Protocol (SOAP) mode
  • SDR121423



Overview

When the BlackBerry Enterprise Server is running in Object Application Programming Interface (OAPI) mode and then switches to SOAP mode on the same BlackBerry Configuration Database, the SOAP connector fails to log in. This may also happen when switching from one BlackBerry Configuration Database running SOAP to another BlackBerry Configuration Database running SOAP.
You will see the following lines in the Groupwise SOAP Connector (GWSC) log:
[34154] (02/23 10:51:37):{0x1084} {GWSC} {GWSOAPConnector} Mailstore test start, test level=1

[34116] (02/23 10:51:37):{0x1084} {GWSC} {devadmin} Login: Start

[14047] (02/23 10:51:48):{0x1084} {GWSC} {devadmin} Login Failed: Err=

[34045] (02/23 10:51:48):{0x1084} {GWSC} {devadmin} Logout admin user

[14095] (02/23 10:51:48):{0x1084} {GWSC} {GWSOAPConnector} Mailstore test failed

[54002] (02/23 10:51:48):{0x1084} {GWSC} {GWSOAPConnector} Terminating GWSOAPConnector



Resolution

Install BlackBerry Enterprise Server software version 4.1 SP4 or later for Novell GroupWise.
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