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KB11485 - Unable to use a BlackBerry smartphone as a tethered modem
 
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Old 08-25-2009, 09:39 PM
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Default KB11485 - Unable to use a BlackBerry smartphone as a tethered modem

KB11485 - Unable to use a BlackBerry smartphone as a tethered modem


Environment

  • BlackBerry® Desktop Software versions 4.1 to 5.0
  • BlackBerry smartphones
  • Microsoft® Windows



Overview

When a BlackBerry smartphone user tries to connect to the Internet on a computer that is using the BlackBerry smartphone as a tethered modem, the following error message is displayed:
Error 692: There was a hardware failure in the modem (or other connecting device)



Cause

This issue may be caused by one of the following:
  1. The modem is turned off or malfunctioning.
  2. The handshaking options for the modem are incorrectly configured.
  3. The modem is unsupported.



Resolution

  1. Connect the BlackBerry smartphone to the computer and make sure that the BlackBerry® Desktop Manager is turned on and able to detect the BlackBerry smartphone.
  2. Go to Start > Control Panel > Phone and Modem options.
  3. In the Phone and Modem Options window, click the Modems tab.
  4. Select Standard Modem and click Properties.
  5. In the Standard Modem Properties window, click the Diagnostics tab.
  6. Under the Modem Information section, click Query Modem.
  7. If the results are all positive, the BlackBerry smartphone is functioning correctly.
Note: If you are still unable to connect to the Internet, contact your wireless service provider.



Additional Information

For additional information, see KB05196.

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