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KB11477 - Export BlackBerry device user information from the BlackBerry Mgr to file
 
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Old 08-25-2009, 09:35 PM
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Default KB11477 - Export BlackBerry device user information from the BlackBerry Mgr to file

KB11477 - Export BlackBerry device user information from the BlackBerry Manager to a file


Environment

  • BlackBerry® Enterprise Server software versions 4.0 and 4.1
  • IBM® Lotus® Domino®
  • Novell® GroupWise®
  • Microsoft® Exchange



Overview

BlackBerry Enterprise Server software version 4.0 or later
  1. Open the BlackBerry Handheld Configuration Tool.
  2. Select Handhelds, and then select all of the BlackBerry device users.
  3. From the Tasks list, select Export Asset Summary Data.
  4. In the Save As dialogue box, choose either ANSI or Unicdode file types (each contains a .txt file extension) and specify a file name.
BlackBerry Enterprise Server software version 4.1 or later
  1. Open BlackBerry Manager.
  2. Select BlackBerry Domain in Explorer view, then select the All Users tab.
  3. Select a BlackBerry device user (or multiple BlackBerry device users).
  4. From the Tasks list select Device Management > Export Asset Summary Data.
  5. In the Save As dialogue box, choose either ANSI or Unicdode file types (each contains a .txt file extension) and specify a file name.
Note: Your BlackBerry Enterprise Server should be running software version 4.1 Service Pack 2. There were some issues with previous versions.
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