08-25-2009, 09:27 PM
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Join Date: Nov 2008
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KB10215 - "Unable to connect to the database" error message received when opening ...
KB10215 - "Unable to connect to the database" error message received when opening BlackBerry Manager
Environment
- BlackBerry® Enterprise Server software version 4.0
- Microsoft® SQL Server®
Overview
The following error message appears when opening the BlackBerry Manager: Unable to connect to the database! Please ensure that the database is available and SQL Server is running
Cause
MSSQLSERVER or MSSQL$<instancename> is not started.
Resolution
To resolve this issue, complete the following steps:
- To verify which Microsoft SQL Server instance the BlackBerry Configuration Database resides on, open the BlackBerry Server Configuration panel (Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration).
- Start the appropriate MSSQLSERVER or MSSQL$<instancename> service in Windows Services.
Microsoft SQL Server 2005
The command svrnetcn.exe is no longer available in Microsoft SQL Server 2005. Consequently, to enable Named Pipes and TCP/IP in Microsoft SQL 2005 or Microsoft SQL 2005 Express, complete the following steps:
- Select Start > Run.
- Enter SQLServerManager.msc.
- Click OK.
Or
Select Start > Program files > Microsoft SQL 2005 > Configuration Tools > SQL Configuration Manager
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