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KB10215 - "Unable to connect to the database" error message received when opening ...
 
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Old 08-25-2009, 09:27 PM
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Default KB10215 - "Unable to connect to the database" error message received when opening ...

KB10215 - "Unable to connect to the database" error message received when opening BlackBerry Manager


Environment

  • BlackBerry® Enterprise Server software version 4.0
  • Microsoft® SQL Server®



Overview

The following error message appears when opening the BlackBerry Manager:
Unable to connect to the database! Please ensure that the database is available and SQL Server is running



Cause

MSSQLSERVER or MSSQL$<instancename> is not started.



Resolution

To resolve this issue, complete the following steps:
  1. To verify which Microsoft SQL Server instance the BlackBerry Configuration Database resides on, open the BlackBerry Server Configuration panel (Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration).
  2. Start the appropriate MSSQLSERVER or MSSQL$<instancename> service in Windows Services.
Microsoft SQL Server 2005
The command svrnetcn.exe is no longer available in Microsoft SQL Server 2005. Consequently, to enable Named Pipes and TCP/IP in Microsoft SQL 2005 or Microsoft SQL 2005 Express, complete the following steps:
  1. Select Start > Run.
  2. Enter SQLServerManager.msc.
  3. Click OK.
Or
Select Start > Program files > Microsoft SQL 2005 > Configuration Tools > SQL Configuration Manager
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