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KB10632 - The Unread Message notification icon is not cleared after reading or ...
 
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Old 08-25-2009, 09:25 PM
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Default KB10632 - The Unread Message notification icon is not cleared after reading or ...

KB10632 - The Unread Message notification icon is not cleared after reading or deleting a message


Environment

  • BlackBerry® smartphones



Overview

The unread counter does not change when the BlackBerry smartphone user reads or deletes email messages on the BlackBerry smartphone.



Cause

This problem could also be caused by phone call logs or Short Message Service (SMS) messages on the BlackBerry smartphone. To clear these databases, follow the instructions in KB10167, selecting Phone Call Log or SMS Messages from the Device Databases list.


Resolution

Clear the Messages database from the BlackBerry smartphone. For instructions, see KB10167.
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