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KB15613 - "Device Activation Warning" when setting the enterprise activation password
 
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Old 08-23-2009, 09:08 PM
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Default KB15613 - "Device Activation Warning" when setting the enterprise activation password

KB15613 - "Device Activation Warning" when setting the enterprise activation password


Environment

  • BlackBerry® Enterprise Server version 4.1.x


Overview

When trying to set up an activation password or generate an email activation password, you receive the following message:
Device Activation Warning


Cause

Wireless enterprise activation is initiated by an email message being sent from the blackberry.net domain to the BlackBerry smartphone user's email account with an ETP.DAT attachment.


Resolution

To ensure this email is not blocked or modified, the blackberry.net domain should be whitelisted against any anti-virus, anti-spam, or blacklisting software utilized by the email system or gateway.


Additional Information

This is only an information message to advise on the functionality of the BlackBerry Enterprise Server. You can chose to select "Don't show this again." if you do not wish to see this message again. This message does not indicate an issue with neither the BlackBerry Manager nor the BlackBerry Enterprise Server.
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