Welcome to Port3101.org : Your BES Connection Mark forums read | View Forum Leaders
Port3101.org : Your BES Connection



Reply
LinkBack Thread Tools Display Modes
KB10105 - Calendar entries will not synchronize from the BlackBerry to Outlook
 
  #1 (permalink)  
Old 08-19-2009, 08:08 AM
hdawg's Avatar
Proprietor
 
Join Date: Nov 2008
Posts: 2,257
Blog Entries: 147
Default KB10105 - Calendar entries will not synchronize from the BlackBerry to Outlook

KB10105 - Calendar entries will not synchronize from the BlackBerry smartphone to Microsoft Outlook


Environment

  • BlackBerry® Enterprise Server for Microsoft® Exchange
  • Microsoft® Outlook®



Overview

Calendar entries created on the BlackBerry smartphone do not synchronize with Microsoft Outlook. However, calendar entries created in Microsoft Outlook synchronize with the BlackBerry smartphone.



Cause

This issue could be caused by the following:
  1. The BlackBerry Enterprise Server service account is a member of a protected group.
  2. The BlackBerry Enterprise Server service account does not have correct permissions on the Microsoft® Exchange Server.



Resolution

Cause 1

The BlackBerry Enterprise Server service account is a member of a protected group. See KB12309 for a list of protected groups.
Resolution
Create a new service account for the BlackBerry Enterprise Server. See KB04293 for more information.

Cause 2

The BlackBerry Enterprise Server service account does not have the correct permissions on the Microsoft Exchange Server.
Resolution
Confirm that the BlackBerry Enterprise Server service account has the correct Microsoft Exchange permissions. If correct Microsoft Exchange permissions are required, complete the following steps:
For Microsoft Exchange 5.5
In Exchange Administrator, enable the Service Account Admin permission for the new BlackBerry Enterprise Server service account in both the Site and Configuration containers. See Microsoft Exchange 5.5 documentation for more information on setting permissions.
For Microsoft Exchange 2000 and 2003
  1. Right-click the Exchange administrative group name.
  2. Click Delegate Control.
  3. Click Next.
  4. Open the Delegate Control window by clicking Add.
  5. Open the Select Users, Computers or Groups window by clicking Browse.
  6. Select the new service account.
  7. From the Role drop-down list, select Exchange View Only Administrator.
  8. Click OK.
  9. Click Next.
  10. Click Finish.
  11. Open Exchange System Manager.
  12. Click Administrative Groups.
  13. Click First Administrative Group.
  14. Click Servers.
  15. Right-click the Microsoft Exchange server name.
  16. Click Properties.
  17. Select the Security tab.
  18. Make sure the Allow inheritable permissions from parent to propagate to this object check box is selected.
  19. Choose the BlackBerry Enterprise Server service account name and check the boxes to allow permissions for Administer information store, Receive As, and Send As.
  20. Click Apply.
  21. To finish, click OK.



Additional Information

This issue typically occurs when the BlackBerry Enterprise Server is installed using the DOMAIN\Administrator account rather than an appropriate BlackBerry Enterprise Server service account.
__________________
http://blog.port3101.org/hdawg/
Reply With Quote
Sponsored Links
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
KB10716 - Address Book entries do not synchronize correctly between the BlackBerry .. hdawg Featured BlackBerry KB Articles 0 09-02-2009 10:28 PM
KB18725 - Some contact entries do not synchronize with the BlackBerry smartphone hdawg Featured BlackBerry KB Articles 0 09-02-2009 10:26 PM
KB10684 - Calendar changes in Outlook do not synchronize to the BlackBerry smartphone hdawg Featured BlackBerry KB Articles 0 07-30-2009 04:24 PM
KB12417 - The calendar does not synchronize wirelessly from BlackBerry to Outlook hdawg Featured BlackBerry KB Articles 0 06-25-2009 11:17 AM
KB11122 - Contact lists and calendar entries created in Outlook do not sync hdawg Featured BlackBerry KB Articles 0 04-22-2009 12:23 PM


All times are GMT -4. The time now is 05:01 AM.
Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.


 

SEO by vBSEO 3.3.2 PL2