08-19-2009, 08:03 AM
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Join Date: Nov 2008
Posts: 2,238
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KB13292 - Not all email messages are received on the BlackBerry device after EA
KB13292 - Not all email messages are received on the BlackBerry device after the enterprise activation process
Environment
- BlackBerry® Enterprise Server version 4.0 and 4.1
- BlackBerry smartphone
Overview
After the enterprise activation process has been completed, the BlackBerry smartphone user will receive the last 200 email messages or the last 5 days worth of email messages on the BlackBerry smartphone, whichever is less. This is the default amount for pre-populated email messages. The number of messages that populate on a BlackBerry smartphone is specified on the BlackBerry Enterprise Server.
For BlackBerry Enterprise Server version 4.0
- The number of previous days for which to load messages can be set to a value of 0 through 7. The default is 5 days.
- The number of messages populated can be set to a value of 0 through 350. The default is 200 messages.
For BlackBerry Enterprise Server version 4.1
- The number of previous days for which to load messages can be set to a value of 0 through 14. The default is 5 days.
- The number of messages populated can be set to a value of 0 through 750. The default is 200 messages.
For instructions on how to change these settings, see KB11632.
Additional Information
This article contains information previously documented in KB17737.
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