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KB10970 - Log file entries to confirm the Erase Data and Disable Handheld command
 
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Old 08-17-2009, 05:51 PM
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Default KB10970 - Log file entries to confirm the Erase Data and Disable Handheld command

KB10970 - Log file entries to confirm the Erase Data and Disable Handheld command


Environment

  • BlackBerry® Enterprise Server



Overview

Below are the log lines for the Erase Data and Disable Handheld command:
BlackBerry® Enterprise Server for IBM® Lotus® Domino®

[40000] (11/08 17:50:27):{0xB80} {CN=/O=, PIN=00000000, UserId=1}SCS::PollDBQueueNewRequests - Queuing KILL_DEVICE_REQUEST request

[30000] (11/08 17:50:51):{0xB78} {CN=/O=, PIN=00000000, UserId=1}RequestHandler::SendQueuedITAdminCommandToDevice Sending data to device, contentType=ITADMIN, size=52, RefId=0, TransactionId=-984458983, Tag=5

[40000] (11/08 17:50:51):{0xB78} {CN=/O=, PIN=00000000, UserId=1}RequestHandler::SendToRelay - SubmitToRelaySendQ, Tag=5

[30000] (11/08 17:50:51):{0xB7C} {CN=/O=, PIN=00000000, UserId=1}RequestHandler:: DoDeviceSentProcessing - Message has been delivered to device, Tag=5

[40000] (11/08 17:50:51):{0xB7C} {CN=/O=, PIN=00000000, UserId=1}RequestHandler:: DoITPolicyDeviceSentProcessing - ITPolicy GME Receive Ack for the command KILL_HANDHELD_COMMAND - Processing packet, Tag=5

[40000] (11/08 17:50:52):{0xB6C} {CN=/O=, PIN=00000000, UserId=1}RequestHandler:: DoGMEReceiveProcessing - Receiving packet from device, size=46, TransactionId=-2078283753, Tag=5618075, content type=ITADMIN, cmd=0x3

[40000] (11/08 17:50:52):{0xB6C} {CN=/O=, PIN=00000000, UserId=1}RequestHandler::HandleITADMINDataCommand - ITPolicy Success Ack for the command KILL_HANDHELD_COMMAND - Processing packet, Tag=5618075

[40000] (11/08 17:50:53):{0xB6C} {CN=/O=, PIN=00000000, UserId=1}RequestHandler::SendToRelay - SubmitToRelaySendQ, Tag=5618075

[40000] (11/08 17:50:54):{0xB70} {CN=/O=, PIN=00000000, UserId=1}RequestHandler:: DoGMEReceiveProcessing - Receiving packet from device, size=46, TransactionId=-2078283752, Tag=5618076, content type=ITADMIN, cmd=0x3
The following log file entry verifies that the KILL_HANDHELD_COMMAND was received by the BlackBerry smartphone:
[40000] (11/08 17:50:54):{0xB70} {CN=/O=, PIN=00000000, UserId=1}RequestHandler::HandleITADMINDataCommand - ITPolicy Success Ack for the command KILL_HANDHELD_COMMAND - Processing packet, Tag=5618076
Note: The log entries generated by a BlackBerry® Enterprise Server for Novell® GroupWise® appear differently as the text CN=/O= would be replaced by the email address of the BlackBerry smartphone user.


BlackBerry® Enterprise Server for Microsoft® Exchange
[40000] (03/31 17:45:40.002):{0x90} {user@company.com, PIN=00000000, UserId=0000}SCS::PollDBQueueNewRequests - Queuing KILL_DEVICE_REQUEST request
[40000] (03/31 17:45:40.737):{0xFC8} {user@company.com, PIN=00000000, UserId=0000}RequestHandler:: DoWork - Processing KILL_DEVICE_REQUEST request
[30000] (03/31 17:45:40.784):{0xFC8} {user@company.com, PIN=00000000, UserId=0000}RequestHandler::SendQueuedITAdminCommandToDevice Sending data to device, contentType=ITADMIN, size=52, RefId=0, TransactionId=-910184725, Tag=372
[40000] (03/31 17:45:40.784):{0xFC8} {user@company.com, PIN=00000000, UserId=0000}RequestHandler::SendToRelay - SubmitToRelaySendQ, Tag=372
[40000] (03/31 17:45:40.784):{0xFC8} {user@company.com, PIN=00000000, UserId=0000}RequestHandler:: DoWork - Completed Processing KILL_DEVICE_REQUEST request
[40000] (03/31 17:45:40.799):{0xFCC} {user@company.com, PIN=00000000, UserId=0000}RequestHandler:: DoWork - Processing DEVICE_SEND_STATUS_EVENT request
[30000] (03/31 17:45:40.799):{0xFCC} {user@company.com, PIN=00000000, UserId=0000}RequestHandler:: DoDeviceSentProcessing - Message has been delivered to device, Tag=372
[40000] (03/31 17:45:40.799):{0xFCC} {user@company.com, PIN=00000000, UserId=0000}RequestHandler:: DoITPolicyDeviceSentProcessing - ITPolicy GME Receive Ack for the command KILL_HANDHELD_COMMAND - Processing packet, Tag=372
[40000] (03/31 17:45:40.799):{0xFCC} {user@company.com, PIN=00000000, UserId=0000}RequestHandler:: DoWork - Completed Processing DEVICE_SEND_STATUS_EVENT request


The following log file entries verifies that the KILL_HANDHELD_COMMAND was received by the BlackBerry smartphone:

[40000] (03/31 17:45:56.175):{0xFD0} {user@company.com, PIN=00000000, UserId=0000}RequestHandler:: DoWork - Processing NEW_MESSAGE request
[40000] (03/31 17:45:56.190):{0xFD0} {user@company.com, PIN=00000000, UserId=0000}RequestHandler:: DoGMEReceiveProcessing - Receiving packet from device, size=46, TransactionId=1155677379, Tag=2540044, content type=ITADMIN, cmd=0x3
[40000] (03/31 17:45:56.190):{0xFD0} {user@company.com, PIN=00000000, UserId=0000}RequestHandler::HandleITADMINDataCommand - ITPolicy Success Ack for the command KILL_HANDHELD_COMMAND - Processing packet, Tag=2540044
[40000] (03/31 17:45:56.331):{0xFD0} {user@company.com, PIN=00000000, UserId=0000}RequestHandler::SendToRelay - SubmitToRelaySendQ, Tag=2540044
[40000] (03/31 17:45:56.331):{0xFD0} {user@company.com, PIN=00000000, UserId=0000}RequestHandler:: DoWork - Completed Processing NEW_MESSAGE request


[40000] (03/31 17:49:15.992):{0xFD4} {user@company.com, PIN=00000000, UserId=0000}SCS::CheckDBforInactiveUsers - Updating Policy State entry for new user





Additional Information

The Erase Data and Disable Handheld command will have a Status value of 4 in the ITAdminQueue column on the Microsoft® SQL Server®, located at SQL > BESMgmt > ITAdminQueue, if the BlackBerry smartphone personal identification number (PIN) is referenced.
The following columns (among others) can also been seen:
  • TimeQueued
  • TimeSent
  • TimeReceived
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