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KB18779 - "BAS assignments unavailable – BUA test call failed, Check credentials ...
 
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Old 08-16-2009, 08:59 PM
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Default KB18779 - "BAS assignments unavailable – BUA test call failed, Check credentials ...

KB18779 - "BAS assignments unavailable – BUA test call failed, Check credentials and that BUA is configured for the correct domain" when previewing migration using the BlackBerry Enterprise Transporter 5.0


Environment

  • BlackBerry Enterprise Server 5.0 for Microsoft Exchange
  • BlackBerry Enterprise Transporter 5.0



Overview

After previewing the migration for a user using the BlackBerry Enterprise Transporter, you receive the error: BAS assignments unavailable – BUA test call failed, Check credentials and that BUA is configured for the correct domain, and are unable to proceed with themigration.


Cause

The BlackBerry Administration Service FQDN has been incorrectly entered during the installation of the BlackBerry User Administration Tool.


Resolution

Uninstall and re-install the BlackBerry User Administration Tool being sure to enter the correct FQDN of the BlackBerry Administration Service server.


Additional Information

For more information on using the BlackBerry Enterprise Transporter, please refer to the BlackBerry Enterprise Transporter Installation and Administration Guide.
Attached Files
File Type: pdf BlackBerry_Enterprise_Transporter_Guide.pdf (360.8 KB, 794 views)
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