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KB19189 - Filed messages are moved back to the inbox with wireless reconciliation ...
 
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Old 08-16-2009, 08:58 PM
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Default KB19189 - Filed messages are moved back to the inbox with wireless reconciliation ...

KB19189 - Filed messages are moved back to the inbox when wireless reconciliation occurs


Environment

  • BlackBerry® Enterprise Server for IBM® Lotus® Domino® software version 5.0
  • SDR370522



Overview

A BlackBerry smartphone user files email messages into folders using their BlackBerry smartphone. After wireless reconciliation occurs, these email messages are moved back into the inbox.



Cause

This issue occurs when the BlackBerry smartphone user has more than 255 folders in their email messages file.



Resolution

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.



Workaround

There is no known workaround for this issue at the moment.
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Old 09-16-2009, 09:13 PM
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