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KB18825 - BlackBerry Router constantly restarts and the SRP shows disconnected
 
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Old 08-16-2009, 07:42 PM
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Default KB18825 - BlackBerry Router constantly restarts and the SRP shows disconnected

KB18825 - BlackBerry Router constantly restarts and the SRP shows disconnected


Environment

  • BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange
  • SDR334533



Overview

The BlackBerry Router service is constantly restarting and you see the following lines in the BlackBerry Router log files:
[10000] (07/10 11:15:19.727):{0x3A0C} DefaultHandler - exception caught thread Id=0x3A0C
[10000] (07/10 11:15:19.727):{0x3A0C} DefaultHandler - Killing program
[30000] (07/10 11:15:19.727):{0x3A0C} Exception code: C0000005 ACCESS_VIOLATION
[30000] (07/10 11:15:19.727):{0x3A0C} Fault address: 00427F5D
[30000] (07/10 11:15:19.727):{0x3A0C} Registers: EAX=00000000 EBX=77E616A8 ECX=00541E64 EDX=00000000
[30000] (07/10 11:15:19.727):{0x3A0C} ESI=00541E64 EDI=00541E64 EBP=01CBFBC0 ESP=01CBFBAC EIP=00427F5D FLG=00010216
[30000] (07/10 11:15:19.727):{0x3A0C} CS=001B DS=0023 SS=0023 ES=0023 FS=003B GS=0000
[30000] (07/10 11:15:19.727):{0x3A0C} ------------------Begin Stack Trace------------------
[30000] (07/10 11:15:19.727):{0x3A0C} Loaded C:\WINDOWS\system32\DbgHelp.dll
[30000] (07/10 11:15:19.727):{0x3A0C} Stack Frame Context: ESP=01CBFBAC EBP=01CBFBC0
[30000] (07/10 11:15:19.727):{0x3A0C} Memory dump 01CBFBA0, length 1024




Cause

There is a third party application on the BlackBerry Enterprise Server that is using the same memory handler that the BlackBerry Router is attempting to use.



Resolution

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.



Workaround

Set the BlackBerry Router service to log on as the Local System account. This will cause the BlackBerry Router to use a different memory handler.
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