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KB14739 - When adding users in BlackBerry Manager, a message displayed: Notes ...
 
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Old 08-16-2009, 07:39 PM
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Default KB14739 - When adding users in BlackBerry Manager, a message displayed: Notes ...

KB14739 - When adding users in BlackBerry Manager, a message displayed: "Notes address book is unavailable. The prompt for password was aborted by user"


Environment

  • BlackBerry® Enterprise Server version 4.1 for IBM® Lotus® Domino®
  • SDR113212



Overview

After attempting to add a BlackBerry smartphone user and cancelling the password prompt, the following error message displays when attempting to add a BlackBerry smartphone user again:
Notes address book is unavailable. The prompt for password was aborted by user.



Resolution

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.



Workaround

To work around this issue, restart the server from Domino Console by typing RES SERVER.
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