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KB18792 - Unable to install High Availability because the option is grayed out
 
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Old 08-16-2009, 07:19 PM
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Default KB18792 - Unable to install High Availability because the option is grayed out

KB18792 - Unable to install High Availability because the option is grayed out


Environment

  • BlackBerry® Enterprise Server version 5.0



Overview

When trying to install High Availability on the BlackBerry Enterprise Server, the option is grayed out.



Cause

The database detects that there is already a instance of High Availability installed.



Resolution

  1. Log in to the BlackBerry Administration Site.
  2. Expand Solution Topology.
  3. Select BlackBerry Domain.
  4. Select Component View.
  5. Look for the instance that is set to Stand By. To the left, click the Trash Can icon.
  6. There will be a warning message that comes up, scroll down to the bottom and then select Yes - Delete the instance.
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