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KB15983 - The Internet ID or Password is not correct. Please re-enter
 
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Old 08-16-2009, 07:17 PM
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Default KB15983 - The Internet ID or Password is not correct. Please re-enter

KB15983 - The Internet ID or Password is not correct. Please re-enter


Environment

  • BlackBerry® Enterprise Server for IBM® Lotus® Domino®
  • BlackBerry® Web Desktop Manager



Overview

The login screen for BlackBerry Web Desktop Manager does not load and displays the following error message:
The Internet ID or Password is not correct. Please re-enter



Cause

The cause of this error might be one of the following:
  1. The BlackBerry smartphone user was not added to the BlackBerry Enterprise Server.
  2. The Domino Internet Inter-object request broker Protocol (DIIOP) task is not loading.
  3. The Hypertext Transfer Protocol (HTTP) task is not loading.
  4. The emailDomino_serverURL is specified incorrectly in the bas-config.properties file.



Resolution

To resolve this issue, complete the following steps:
  1. Confirm that the BlackBerry smartphone user is listed on the BlackBerry Enterprise Server.
  2. Issue the command show tasks from the IBM® Lotus® Domino® console.
  3. Confirm that there are 3 entries for DIIOP Server.
  4. Confirm that there is an entry for HTTP Server.
  5. If these tasks are not present, complete the following steps:
    1. Run the load DIIOP command in the IBM Lotus Domino console.
    2. Run the load HTTP command in the IBM Lotus Domino console.
  6. The bas-config.properties file is located in C:\Program Files\Research In Motion\BlackBerry Administration Service\Server\default\conf\ The entry should have following format: emailDomino_serverUrl=. Note: There should not be a http:// or https:// before the domain name.
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