KB15832 - Moving a BlackBerry user to another BES while out of coverage ...

hdawg · #1 (**permalink**) 08-16-2009, 07:13 PM

KB15832 - Moving a BlackBerry smartphone user to another BlackBerry Enterprise Server while the BlackBerry smartphone user is out of coverage prevents the BlackBerry smartphone user from sending or receiving email messages.

Environment

BlackBerry® Enterprise Server for Microsoft® Exchange 4.1 SP4 and earlier
SDR189413

Overview

If a BlackBerry smartphone user is out of coverage while being moved from one BlackBerry Enterprise Server to another, the user move will not complete successfully.

Cause

While moving a BlackBerry smartphone user, who is out of coverage, to another BlackBerry Enterprise Server, the BlackBerry Enterprise Server does not recognize that the BlackBerry smartphone user is out of coverage. As a result, the BlackBerry Enterprise Server queues and then cancels the switch service process.

Resolution

Upgrade to BlackBerry Enterprise Server 4.1 SP5

Workaround

Verify the BlackBerry smartphone user is in coverage before moving the account.

This can be done using the Out of Coverage utility included in the BlackBerry Resource Kit or by checking the MAGT log for the BlackBerry smartphone user using the following log lines:
To check if the BlackBerry smartphone is out of coverage:
[40913] ():{} {} Device state: out of coverage
To check if the BlackBerry smartphone is in coverage:
[40913] ():{} { state: in coverage

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