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KB10379 - Service books for BIS have been disallowed on the BlackBerry smartphone
 
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Old 08-16-2009, 06:56 PM
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Default KB10379 - Service books for BIS have been disallowed on the BlackBerry smartphone

KB10379 - Service books for the BlackBerry Internet Service have been disallowed on the BlackBerry smartphone


Environment

  • BlackBerry® Enterprise Server
  • BlackBerry® Internet Service
  • BlackBerry® smartphone



Overview

A BlackBerry smartphone that is or used to be associated with a BlackBerry Enterprise Server is not able to accept service books for a BlackBerry Internet Service account. The service books are rejected by the BlackBerry smartphone.
A rejected service book is displayed by a circle with a slash through it instead of a check mark beside the [CMIME] service book .



Cause

An IT policy on the BlackBerry smartphone is disallowing email services other than the email service associated with a BlackBerry Enterprise Server, including the BlackBerry Internet Service and other BlackBerry Enterprise Servers.



Resolution

If the BlackBerry smartphone is associated with a BlackBerry Enterprise Server, ask the BlackBerry Enterprise Server administrator to send the BlackBerry smartphone a new IT policy that is blank or less restrictive regarding email services. For more information, refer to KB02022.
If the BlackBerry smartphone is no longer associated with a BlackBerry Enterprise Server, but the IT Policy is still on the BlackBerry smartphone, refer to KB14202.
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