KB14202 - How to remove an IT policy from a BlackBerry smartphone


Environment

• BlackBerry Desktop Software version 4.7 to 5.0
• BlackBerry Smartphone Software version 4.0 to 4.7
• BlackBerry Enterprise Server version 4.1 for Microsoft® Exchange

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Overview

If a BlackBerry smartphone user is being removed from a BlackBerry Enterprise Server, the BlackBerry smartphone user or the system administrator may wish to remove the IT Policy that has been associated with the BlackBerry smartphone.

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Resolution

To remove an IT Policy from a BlackBerry smartphone, please choose one of the following methods:
Method 1
Create and assign a blank IT Policy to the BlackBerry smartphone user account prior to removing the account from the BlackBerry Enterprise Server.
Resolution 1
To create and assign a blank IT Policy to the BlackBerry smartphone user account, please refer to article KB05106.

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Method 2
Create a blank IT Policy and add the Remote Wipe Reset to Factory Defaults rule.
Note: This IT Policy rule is only available in BlackBerry Enterprise Server 4.1 SP4.
Resolution 2
Warning: The following procedures will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the data prior to performing the procedure. For instructions, see article KB12487.
To remove an IT policy from a BlackBerry smartphone using the Remote Wipe Reset to Factory Defaults option, please perform the following:

1. Create a blank IT Policy with the Remote Wipe Reset to Factory Defaults rule in the Security Policy Group set to True.
2. Assign the IT policy to the BlackBerry smartphone user. For more information, please refer to article KB02022.
3. Click the BlackBerry smartphone user account in the BlackBerry Manager, and expand the IT Admin section under Tasks.
4. Select Erase Data and Disable Handheld.

Note: To create a blank IT Policy, please refer to article KB05106.

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Method 3
Use the Loader.exe application bundled with BlackBerry Desktop Manager 4.7 to 5.0.
Note: This method can only be used on a BlackBerry smartphone running BlackBerry Device Software 4.3 to 4.7.1

Resolution 3
Warning: The following procedures will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the data prior to performing the procedure. For instructions, see article KB12487.
To remove the IT Policy using Loader.exe, please perform the following:

1. Connect the BlackBerry smartphone to the PC computer.
2. Open Start -> Programs -> Accessories -> Command Prompt.
3. Navigate to C:\Program Files\Common Files\Research In Motion\Apploader.
   1. For computer using a 64 Bit version fo Microsoft Windows please navigate to:
      C:\Program Files (x86)\Common Files\Research In Motion\Apploader
      
4. Type loader.exe /resettofactory.

Note: This is an alternate method for removing an IT Policy from a BlackBerry smartphone running BlackBerry Device Software 4.3 to 4.7.1 and should be used only if the BlackBerry smartphone user cannot contact the system administrator.

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Additional Information

Although a blank IT Policy will be ideal in most cases there are some minor changes that also get reset when the Remote Wipe Reset to Factory Defaults option is used.
With the release of BlackBerry Enterprise Server software version 4.1 SP4 and BlackBerry Device Software 4.2.2, the Remote Wipe Reset to Factory Defaults IT policy rule allows administrators to remove the IT policy from a BlackBerry smartphone and restore all factory default settings.
When a system administrator applies the Remote Wipe Reset to Factory Defaults IT Policy rule and then applies the Erase Data and Disable Handheld command to a BlackBerry smartphone user account, the following occurs on the BlackBerry smartphone:

• All data is erased
• All third-party applications are removed
• The IT policy is removed
• Factory default settings are implemented

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updated

__________________
http://blog.port3101.org/hdawg/

The views expressed by me on Port3101 and its affiliated sites are my own and do not necessarily reflect the views of my employer.

Do these rules apply to BES 5.x? I'm interested in making a new IT policy to perform the /resettofactory command over the air.

Yes.

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