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KB12520 - Wireless calendar synchronization is not working in BES v3.6
 
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Old 08-16-2009, 06:49 PM
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Default KB12520 - Wireless calendar synchronization is not working in BES v3.6

KB12520 - Wireless calendar synchronization is not working in BlackBerry Enterprise Server v3.6


Environment

  • BlackBerry® Desktop Software
  • BlackBerry® Enterprise Server version 3.6
  • BlackBerry smartphones



Overview

Wireless calendar synchronization is not working on the BlackBerry smartphone when activated to BlackBerry Enterprise Server version 3.6.



Cause

BlackBerry Enterprise Server version 3.6 does not independently support the wireless synchronization option in the BlackBerry smartphone calendar. Along with being activated on the BlackBerry Enterprise Server, the BlackBerry smartphone user needs to configure wireless synchronization for the calendar in the BlackBerry Desktop Manager.



Resolution

Select BlackBerry Wireless Sync translator in BlackBerry Desktop Manager for the calendar.
  1. Connect your BlackBerry smartphone to the computer.
  2. Open BlackBerry Desktop Manager.
  3. Select the Synchronize icon.
  4. Select the Configuration tab.
  5. Double click on Calendar.
  6. Within the list of translators, select BlackBerry Wireless Sync.
  7. Complete the synchronization wizard.
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