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KB15170 - Unable to send PIN messages to BlackBerry users outside the BES Domain
 
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Old 07-30-2009, 04:28 PM
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Default KB15170 - Unable to send PIN messages to BlackBerry users outside the BES Domain

KB15170 - Unable to send PIN messages to BlackBerry smartphone users outside the BlackBerry Enterprise Server domain


Environment

  • BlackBerry® Enterprise Server for Microsoft® Exchange
  • BlackBerry® Enterprise Server for Novell® GroupWise®



Overview

BlackBerry smartphone users are unable to send personal identification number (PIN) messages to BlackBerry smartphone users outside of their BlackBerry Enterprise Server domain.



Cause

An organization's peer-to-peer encryption key is turned on.



Resolution

To remove the organization's peer-to-peer encryption key and replace it with the global encryption key follow the steps in the below Knowledge Base Article KB13016.
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