07-30-2009, 04:24 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,238
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KB10684 - Calendar changes in Outlook do not synchronize to the BlackBerry smartphone
KB10684 - Calendar changes in Outlook do not synchronize to the BlackBerry smartphone
Environment
- BlackBerry® Enterprise Server for Microsoft® Exchange
- BlackBerry® smartphone
- Microsoft® Outlook®
Overview
When a meeting or calendar appointment is created or updated in Microsoft Outlook, it does not wirelessly synchronize to the BlackBerry smartphone.
Resolution
Complete the following steps:
- Backup the data on the BlackBerry smartphone using the Backup and Restore tool in BlackBerry Desktop Manager. For instructions see, KB12487
- On the BlackBerry smartphone, open the Calendar application.
- Click the Menu button and click Options.
- Set the Wireless Synchronization option to No.
- Click the Menu button and click Save.
- Set the Wireless Synchronization option to Yes.
- Click the Menu button and click Save. Turning wireless calendar synchronization on and off will reset the calendar database on the BlackBerry smartphone.
- Create a calendar entry in Microsoft Outlook and verify that the entry wirelessly synchronizes to the BlackBerry smartphone.
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