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KB10684 - Calendar changes in Outlook do not synchronize to the BlackBerry smartphone
 
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Old 07-30-2009, 04:24 PM
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Default KB10684 - Calendar changes in Outlook do not synchronize to the BlackBerry smartphone

KB10684 - Calendar changes in Outlook do not synchronize to the BlackBerry smartphone


Environment

  • BlackBerry® Enterprise Server for Microsoft® Exchange
  • BlackBerry® smartphone
  • Microsoft® Outlook®



Overview

When a meeting or calendar appointment is created or updated in Microsoft Outlook, it does not wirelessly synchronize to the BlackBerry smartphone.



Resolution

Complete the following steps:
  1. Backup the data on the BlackBerry smartphone using the Backup and Restore tool in BlackBerry Desktop Manager. For instructions see, KB12487
  2. On the BlackBerry smartphone, open the Calendar application.
  3. Click the Menu button and click Options.
  4. Set the Wireless Synchronization option to No.
  5. Click the Menu button and click Save.
  6. Set the Wireless Synchronization option to Yes.
  7. Click the Menu button and click Save. Turning wireless calendar synchronization on and off will reset the calendar database on the BlackBerry smartphone.
  8. Create a calendar entry in Microsoft Outlook and verify that the entry wirelessly synchronizes to the BlackBerry smartphone.
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