KB17409 - Unable to view attachments when filed to a subfolder


Environment

BlackBerry® Device Software version 4.6.1
BlackBerry® Enterprise Server
Microsoft® Exchange® 2003
SDR262216

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Overview

When emails are received on the BlackBerry smartphone, and filed to a subfolder, attachments cannot be opened. If the email message is delivered directly to the Inbox folder, attachments can be opened.

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Cause

This is a previously reported issue that has been escalated internally to our development team. It will be addressed in a future release of the device software. No resolution time frame is currently available.

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Workaround

Avoid filing messages with attachments to subfolders and/or remove any mail client filters that automatically file messages to subfolders.

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