07-30-2009, 03:48 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,238
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KB02208 - Accept and Decline meeting request options are unavailable on the BB
KB02208 - Accept and Decline meeting request options are unavailable on the BlackBerry smartphone
Environment
- BlackBerry® smartphone
- BlackBerry® Enterprise Server
Overview
When a meeting request is received on the BlackBerry smartphone, the Accept and Decline options are not listed in the menu.
Cause
Summary of Causes
This issue may be caused by one of the following:
- Wireless calendar synchronization is not turned on.
- The cdo.dll file has not been registered.
- There are incorrect BlackBerry Enterprise Server service account permissions.
Resolution
Cause 1
Wireless calendar synchronization is not turned on.
Resolution 1
Clear the Calendar database, and then configure and synchronize the Calendar.
Note: If you are using BlackBerry Enterprise Server software version 4.0, connect the BlackBerry smartphone to the computer, and delete the Desktop [CICAL] service book before completing the following steps.
To clear the Calendar database
- Connect the BlackBerry smartphone to the computer.
- Open BlackBerry® Desktop Manager.
- Double-click Backup and Restore, and then click Advanced.
- In the right pane, under Databases, select Calendar.
- Click Clear.
- Click OK when a warning message appears.
- When the database is cleared, click Close.
- Close the Backup and Restore window.
To configure and Synchronize the Calendar
- In BlackBerry Desktop Manager, double-click Intellisync, and then click Configure PIM.
- Select Calendar, and then click Choose.
- Under Available Applications, select MS Outlook.
- Click OK.
- Select the Calendar check box and click OK.
- Confirm Synchronize PIM is selected, and then click Synchronize Now.
- Click Configure PIM, and then select Calendar.
- Click Choose.
- Select the BlackBerry Wireless Sync translator, and then click OK.
- Click OK to close the Configuration window.
- In the Intellisync® window, confirm that Synchronize PIM is selected, and then click Synchronize now.
Cause 2
The cdo.dll file has not been registered.
Resolution 2
Unregister and re-register the cdo.dll file. To do this, complete the following steps:
- Stop all the BlackBerry Enterprise Server services.
- Click Start > Run.
- Type regsvr32 CDO.DLL -u
- To register the cdo.dll file, see KB02937.
- Start all the BlackBerry Enterprise Server services.
Important: Restarting certain BlackBerry Enterprise Server services will delay email message delivery to BlackBerry smartphones. For more information, see KB04789.
Cause 3
There are incorrect BlackBerry Enterprise Server service account permissions.
Resolution 3
- Verify that permissions are correctly specified. For instructions, see KB02276.
- If the permissions are incorrect, switch the BlackBerry Enterprise Server service account.
For BlackBerry Enterprise Server software version 4.0 and 4.1 instructions, see KB04293.
For BlackBerry Enterprise Server software version 3.6 instructions, see KB04334.
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