07-30-2009, 03:23 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,238
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KB18743 - "Failed (error=5406) to convert XML record" error occurs after 5.0 Upgrade
KB18743 - "Failed (error=5406) to convert XML record" error occurs repeatedly in the Windows Event Viewer Application Logs after upgrading to BlackBerry Enterprise Server version 5.0
Environment
- BlackBerry® Enterprise Server version 5.0
- SDR149139
Overview
After upgrading to the BlackBerry Enterprise Server version 5.0, these errors appear repeatedly within the Application Log of the server running the BlackBerry Enterprise Server software as follows:
[SYNC-UserControl] Failed (error=5406) to convert XML record to device record payload. [:197, DS=Exchange, DB=Address Book, V=0, TB=80, GUID=68090]
Cause
This error occurs due to missing mappings in a table in the database.
Resolution
This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.
Workaround
- In the BlackBerry Administration Service web console, expand the BlackBerry Solution Topology.
- Expand BlackBerry Domain.
- Expand Component View.
- Select Synchronization.
- In the main window, switch to the Mappings for organizer data synchronization tab.
- Scroll to the bottom of the page and select Edit Component.
- Take note of any customized mappings that have been made.
- Select Reset global organizer data synchronization mappings.
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