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KB18649 - "Unable to save configuration settings or statistics" is found ...
 
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Old 07-23-2009, 12:03 PM
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Default KB18649 - "Unable to save configuration settings or statistics" is found ...

KB18649 - "Unable to save configuration settings or statistics" is found in Windows Event Viewer


Environment

  • BlackBerry® Enterprise Server for Microsoft® Exchange
  • Microsoft® Exchange Server version 2000 to 2007



Overview

The following warning message is generated in the Windows® Event Viewer application log files :
Event Type: Warning
Event Source: BlackBerry Messaging Agent 1
Event Category: None
Event ID: 20301
Date: 6/18/2009
Time: 2:15:39 PM
User: N/A
Computer: EXAMPLE
Description:
{example@example.com} Unable to save configuration settings or statistics



Cause

This warning message is generated for a BlackBerry smartphone user on the BlackBerry® Enterprise Server in one of the following situations:
  1. There is no Windows account for the BlackBerry smartphone user in Microsoft® Active Directory®.
  2. There is no mailbox for the BlackBerry smartphone user in the Microsoft Exchange Server.
  3. There is a corrupted mailbox for the BlackBerry smartphone user in the Microsoft Exchange Server.



Resolution

Complete the appropriate resolution for each cause:

Cause 1
There is no Windows account for the BlackBerry smartphone user in Microsoft Active Directory.
Resolution 1
Create an account for the BlackBerry smartphone user in Microsoft Active Directory, or remove the BlackBerry smartphone user from the BlackBerry Enterprise Server.

Cause 2
There is no mailbox for the BlackBerry smartphone user in the Microsoft Exchange Server.
Resolution 2
Create a mailbox for the BlackBerry smartphone user in the Microsoft Exchange Server.

Cause 3
There is a corrupted mailbox for the BlackBerry smartphone user in the Microsoft Exchange Server.
Resolution 3
Rebuild the mailbox or create a new mailbox for the BlackBerry smartphone user in the Microsoft Exchange Server.
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  #2 (permalink)  
Old 09-20-2010, 12:24 PM
Minion / Lackey / Target
 
Join Date: Sep 2010
Posts: 1
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This post is now greater than a year old, but has anyone else been spammed by these Warnings on BES 5?
None of the resolutions above are accurate regarding this issue on Exchange 2010 and BES 5.0.1 and I have found zero other relative documentation on the subject.

On my end, I have 2 BES 5.0.1. servers in an HA configuration configured against Exchange 2010, currently on Rollup Update 4. The Server App logs is hit every minute with one or two of these Warnings on the listed Event ID and Description of the event.

The odd thing here with this is that it 'randomly' picks a different BES 5 user each day while I'm scouring the server logs. The users Exchange mailbox and their BBHH are both working properly, but the App Log is bombed with these items and leave the log basically useless in terms of tracking real issues.

This Event ID 20301 is also always followed up with more spamming at the same time, also all Warnings in the App Log with Event ID 20205 (AddRefIDProp() failed: ERR_FAIL, EntryId=######) and Event ID 20341 (MAPIMailbox::GetRIMApptParent - QueryByRefId [Id = -#########] Failed. [EntryId=#######])

Anyone else with the same or similar behavior? RIM is clueless and I have had an open ticket with them for this/these for a month now.

How do you get rid of these and make incredibly-overly-fickle and flaky BES 5 behave?

Thanks,
jasma12/gmail.com
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Old 11-09-2010, 10:14 AM
BES Activated
 
Join Date: Mar 2009
Location: Canada
Posts: 1
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Jasma12 - I'm having this identical problem on BES 4.1

The BES event viewer is getting pummelled with the exact same error codes as you described and the exchange mailboxes are working fine.

Were you able to resolve it?
I'm contacting RIM ........did you receive any further info from them about the problem?

Thanks!
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  #4 (permalink)  
Old 01-11-2011, 06:21 PM
BES Administrator
 
Join Date: Jun 2010
Location: In the woods
Posts: 28
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Quote:
Originally Posted by CanadianCrack View Post
Jasma12 - I'm having this identical problem on BES 4.1

The BES event viewer is getting pummelled with the exact same error codes as you described and the exchange mailboxes are working fine.

Were you able to resolve it?
I'm contacting RIM ........did you receive any further info from them about the problem?

Thanks!
Typically these errors are due to Cause #3... the
"Blackberryinfofolder" hidden within the users exchange mailbox has become corrupt in some way. Mainly due to 3rd party outlook add-ons the change some of the hidden files/folders and the BES server can no longer properly lookup/edit/search for in this case, ref-id's since that's how BES keeps track of the e-mails and the references to them. Sometimes running outlook /resetfolders will do the trick. Other times backing up mailbox to pst, creating a new mailbox and importing the data back resolves it. I tend to use MFCMAPI to verify the infofolder exists and is in good standing (as long as you do not have cashed exchange mode enabled otherwise that folder will obviously not exist)
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LinkBack to this Thread: http://www.port3101.org/featured-blackberry-kb-articles/1525-kb18649-unable-save-configuration-settings-statistics-found.html
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BES Unable to save configuration settings or statistics - Google Search This thread Refback 03-07-2011 03:47 PM

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