07-22-2009, 05:17 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,237
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KB10401 - Unable to perform an address lookup
KB10401 - Unable to perform an address lookup
Environment
- BlackBerry® Enterprise Server for IBM® Lotus® Domino®
- BlackBerry® Enterprise Server for Microsoft® Exchange
- BlackBerry® Enterprise Server for Novell® GroupWise®
- BlackBerry smartphone
Overview
The BlackBerry smartphone user is unable to perform an address lookup.
Cause
There are multiple causes for this error.
Summary of Causes
- The BlackBerry smartphone needs to be activated onto the BlackBerry Enterprise Server.
- The BlackBerry smartphone may be missing the Desktop address lookup protocol (ALP) service book, or the service book may need to be updated.
Resolution
Complete the appropriate resolution for the matching cause.
Cause 1:
The BlackBerry smartphone needs to be activated onto the BlackBerry Enterprise Server.
Resolution 1:
Activate the BlackBerry smartphone on the BlackBerry Enterprise Server.
Cause 2:
The BlackBerry smartphone may be missing the Desktop [ALP] service book, or the service book may need to be updated.
Resolution 2:
Delete the Desktop [ALP] service book on the BlackBerry smartphone and resend the service book from the BlackBerry Enterprise Server.
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