07-20-2009, 08:24 PM
|
 |
Proprietor
|
|
Join Date: Nov 2008
Posts: 2,238
|
|
KB05010 - Clear the service book or service book database
KB05010 - Clear the service book or service book database
Environment
- BlackBerry® Desktop Manager
- BlackBerry smartphone
Overview
If a service book is corrupt on the BlackBerry smartphone, you may experience problems sending and receiving messages. To correct this, clear the service book database, then restore the service books on the BlackBerry smartphone.
When clearing the service book database, if you are on a BlackBerry® Enterprise Server, either generate a new key or receive a new key from the BlackBerry Enterprise Server.
If you are a BlackBerry® Internet Service user, resend the service books from your BlackBerry Internet Service account.
Resolution
Task 1 - Delete the Desktop [SYNC] service book
If you are running BlackBerry® Device Software 4.0 or later, you cannot clear the service book database unless you delete the Desktop [SYNC] service book first. To delete the service book, complete the following steps on the BlackBerry smartphone:
- Connect your BlackBerry smartphone to your computer.
- From the Home screen, click Options.
Note: Depending on the theme running on your BlackBerry smartphone, you may need to click Settings, then Options.
- If you are running BlackBerry Device Software 4.1 or later, click Advanced Options, then Service Book.
OR
If you are running BlackBerry Device Software 4.0 or earlier, click Service Book.
- Click the Desktop [SYNC] service book (or press the Menu key for BlackBerry smartphones with a trackball) and select Delete.
- In the Are You Sure? dialog box, click Delete.
Note: The above steps also take affect when trying to delete the Desktop [Sync] and/or Desktop [Cical] service book to restore the address book, memo pad, calendar and tasks from a backup file.
Task 2 - Clear the service book database
Complete the following steps to clear the service book database:
- Make sure your BlackBerry smartphone is connected to your computer.
- Open BlackBerry Desktop Manager and double-click Backup and Restore.
- On the Backup and Restore window, click Advanced. The Backup/Restore window appears.
- In the list of BlackBerry smartphone databases, select Service Book, then click Clear.
Note: If you are running BlackBerry Device Software 4.0 or later, and you do not delete the Desktop [SYNC] service book, the service book database is not accessible.
- Click OK in the Warning window.
- Click Close.
Task 3 - Restore the service book database
To restore the Service Book database on your BlackBerry smartphone, disconnect your BlackBerry smartphone from your computer, wait 5 seconds, then reconnect the BlackBerry smartphone. If you have a BlackBerry Internet Service account, see KB02830 for instructions on how to resend the service book for the BlackBerry Internet Service.
Note: If you experience problems receiving messages on the BlackBerry smartphone, perform a hard reset. For instructions, see KB02141.
Important: If you are running BlackBerry Device Software 4.0 or later, complete all of the tasks below. If you are running BlackBerry Device Software 3.8 or earlier, complete tasks 2 and 3.
__________________
http://blog.port3101.org/hdawg/
The views expressed by me on Port3101 and its affiliated sites are my own and do not necessarily reflect the views of my employer.
|
Linear Mode
