07-20-2009, 08:21 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,238
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KB05000 - Delete the service book for the BlackBerry Internet Service
KB05000 - Delete the service book for the BlackBerry Internet Service
Environment
- BlackBerry® Internet Service
- BlackBerry smartphones
Overview
Background
If the service book for the BlackBerry Internet Service is corrupt on your BlackBerry smartphone, you might experience problems sending and receiving email messages. To resolve this problem, you must delete the service book and send a new one for each associated email account.
To delete the service book for the BlackBerry Internet Service, complete the following steps:
- On the Home screen of the BlackBerry smartphone, click Options. Note: Depending on the theme on your BlackBerry smartphone, you may need to click Settings > Options.
- If you are running BlackBerry® Device Software 4.1, click Advanced Options > Service Book. If you are running BlackBerry Device Software 4.0 or earlier, click Service Book.
- Locate the service book associated with your BlackBerry Internet Service account.
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- The BlackBerry Internet Service service books are named after your associated email accounts (for example, <account name> [CMIME]).
- Click the service book and select Delete.
- When prompted to confirm, click Delete.
For instructions on how to send a service book for the BlackBerry Internet Service, see KB02830.
Additional Information
For a list of helpful articles and links regarding the BlackBerry Internet Service, visit the Software and Support sections of the Smartphones, Cell Phones & Smart Phones at BlackBerry.com web site.
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