07-19-2009, 08:41 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,238
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KB14697 - Could not load the Java Virtual Machine. Load Library the specified ...
KB14697 - Could not load the Java Virtual Machine. Load Library the specified module could not be found.
Environment
- BlackBerry® Enterprise Server
- BlackBerry Administration Service
- BlackBerry® Web Desktop Manager
Overview
The BlackBerry Administrative Services start and stop and the following error message is generated: The BlackBerry Administration Service - AS service on Local Computer started and then stopped. Some services stop automatically if they do not have work to do, for example, the Performance Logs and Alerts Service.
The following appears in the Application Log for the BAS-AS or BAS-NCC service: Could not load the Java Virtual Machine.
LoadLibrary
The specified module could not be found.
Cause
The Java® Virtual Machine (JVM) path in the registry is pointing to an incorrect or incompatible version of Java.
Resolution
To resolve this issue, make sure following registry keys are pointing to the correct JVM path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-AS\Parameters\JVM Library
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-NCC\Parameters\JVM Library
The correct JVM is found in C:\Program Files\Java\jre1.5.\bin\client\jvm.dll where X represents the version numbers.
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