KB10231 - How to enable and configure Enterprise Service Policy


Environment

• BlackBerry® Enterprise Server version 4.1-5.0

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Overview


You can turn on the Enterprise Service Policy to control which BlackBerry smartphones can connect to the BlackBerry Enterprise Server.

BlackBerry Enterprise Server version 4.1

To enable the Enterprise Service Policy, complete the following steps:

1. In the left pane of the BlackBerry Manager, click BlackBerry Domain.
2. In the right pane, click Service Control & Customization.
3. Click Enable Enterprise Service Policy.
4. Click OK.

To specify the BlackBerry smartphones that are able to connect to the BlackBerry Enterprise Server, complete the following steps:

1. In the left pane of the BlackBerry Manager, click BlackBerry Domain.
2. On the Global tab, click Edit Properties.
3. Click Enterprise Service Policy.
4. Set the desired properties: <>
   • • By personal identification number (PIN)
     • By PIN Range
     • By Manufacturer
     • By Model
5. Click OK.

BlackBerry Enterprise Server version 5.0

To enable the Enterprise Service Policy, complete the following steps:

1. On the Servers and components menu of the BlackBerry Administration Service, expand BlackBerry solution topology > BlackBerry Domain > Component view.
2. Click BlackBerry Enterprise Server.
3. Click Turn on enterprise service policy.
4. Click Yes - Turn on enterprise service policy.

To specify the BlackBerry smartphones that are able to connect to the BlackBerry Enterprise Server, complete the following steps:

1. On the Servers and components menu of the BlackBerry Administration Service, expand BlackBerry solution topology > BlackBerry Domain > Component view.
2. Click BlackBerry Enterprise Server.
3. Click Edit component.
4. In the Enterprise Service Policy section, in the Allowed drop-down list, click Yes for each BlackBerry smartphone model that you want to permit to access the BlackBerry Enterprise Server.
5. To add a new BlackBerry smartphone, on the Add New Allowed PINs tab, in the New Allowed PINs field, type the PIN number of the BlackBerry smartphone. Click the Add icon.
6. To remove a BlackBerry smartphone from the list, on the Removing Existing Allowed Pins tab, in the PINs section, select the PIN of the BlackBerry smartphone.
7. Click Save all.

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Additional Information

After you turn on the Enterprise Service Policy, the BlackBerry Enterprise Server still permits connections from BlackBerry smartphones previously added to the BlackBerry Enterprise Server, but prevents connections from newly-added BlackBerry smartphones by default.

Note: By default, all current PINs, models, and manufacturers are pre-loaded into the specified fields. If left this way, you will need to add the PIN number of a new BlackBerry smartphone prior to performing the Enterprise Activation.

The Enterprise Service Policy also applies to BlackBerry® Connect™ and BlackBerry® Built-In™ devices.

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