07-14-2009, 03:04 PM
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Proprietor
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Join Date: Nov 2008
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KB11608 - How to use the Clear and Sync GroupWise System Address Book option in BBMgr
KB11608 - How to use the Clear and Sync GroupWise System Address Book option in BlackBerry Manager
Environment
- BlackBerry® Enterprise Server version 4.1 2 to 4.1.6 for Novell® GroupWise®
Overview
Starting in BlackBerry Enterprise Server software version 4.1 Service Pack 2, the option Clear and Sync GroupWise System Address Book is present on the BlackBerry Manager.
This option processes two automated commands. The first command clears the MbAddressLookup table in the BlackBerry Configuration Database. The second command repopulates this data by processing the GWSystemAddressLookup executable, which runs against the primary GroupWise System Address Book in the GroupWise domain.
If after adding a new BlackBerry smartphone user or making changes to an existing BlackBerry smartphone user on the GroupWise System Address Book and the change is either not picked up or is only partially correct on the BlackBerry Enterprise Server, it is possible the database is not being updated correctly. Follow the resolution that matches the cause described below.
Cause
This issue can be caused by the following:
- The Clear and Sync System Address Book was not run after the changes were made to the GroupWise system address book.
- The BlackBerry Configuration Database did not clear the MbAddressLookup table correctly.
Resolution
Cause 1
The Clear and Sync System Address Book was not run after the changes were made to the GroupWise system address book.
Resolution 1
- Open the BlackBerry Manager.
- In the Explorer View, select a server.
- Remove the BlackBerry smartphone user from the BlackBerry Enterprise Server.
- Click the Server Configuration tab.
- In Tasks click Service Control & Customization.
- Run Clear and Sync GroupWise System Address Book to start the GWSystemAddressLookup process.
- After the GWSystemAddressLookup process has completed, add the BlackBerry smartphone user to the BlackBerry Enterprise Server.
Cause 2
The BlackBerry Configuration Database did not clear the Mbaddresslookup table correctly.
Resolution 2
- From the command prompt, type the following to clear the MbAddressLookup table in the BlackBerry Configuration Database:
osql -E
1>backup database besmgmt to disk="c:\backup_before_mbaddresslookup_Delete.bak"
2>Go
1>USE
2>Delete from mbaddresslookup
3>Go
- Repopulate the mbaddresslookup table as follows:
- Click Start > Run.
- Type cmd and click OK. browse to the folder that the BlackBerry
- From the Command Prompt window, browse to the computer that the BlackBerry Enterprise Server software is installed in and then to the folder that the BalckBerry Enterprise Server software is installed in. This is typically, C:\Program Files\Research In Motion\BlackBerry Enterprise Server.
- Type GWSystemAddressBookSync to run the file.
Additional Information
Running the Clear and Sync GroupWise System Address Book option on a BlackBerry Enterprise Server with active BlackBerry smartphone users temporarily disables the Lookup function on all the BlackBerry smartphones because the option deletes the entries being referenced by the BlackBerry smartphones in the BlackBerry Configuration Database.
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