07-08-2009, 04:18 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,237
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KB02141 - How to perform a hard reset on a BlackBerry smartphone
KB02141 - How to perform a hard reset on a BlackBerry smartphone
Environment
Overview
Follow these steps to perform a hard reset on a BlackBerry smartphone.
- Remove the battery cover from the back of the BlackBerry smartphone.
- Remove the battery from the BlackBerry smartphone.
- Put the battery back into place in the BlackBerry smartphone.
- Replace the battery cover.
Additional Information
See KB02794 for reasons to perform a hard reset.
To perform a hard reset on a RIM® 850 device, RIM® 857 device, RIM® 950 device, or RIM® 957 device, insert the end of a paperclip inside the small hole on the back of the device.
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