12-23-2008, 01:23 PM
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Join Date: Nov 2008
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KB15621 - BlackBerry Dispatcher fails to start with error 5603 (Domino BES)
KB15621 - BlackBerry Dispatcher fails to start with error 5603
Environment
- BlackBerry® Enterprise Server software version 4.0 or later for IBM® Lotus® Domino®
Overview
After upgrading the BlackBerry Enterprise Server software, BlackBerry Dispatcher Service fails to start and displays error 5603.
If you type Load BES in the IBM Lotus Domino console of the BlackBerry Enterprise Server, the following error message displays:
01/14/2008 10:29:08 AM BlackBerry Mailbox Agent for Lotus Domino started
01/14/2008 10:29:09 AM Connection attempt with localhost failed
01/14/2008 10:29:10 AM Connection attempt with localhost failed
01/14/2008 10:29:41 AM Connection attempt with localhost failed
01/14/2008 10:30:36 AM Connection attempt with localhost failed
Cause
The following registry key is blank:
HKEY_LOCAL_MACHINE > SOFTWARE > Research In Motion > BlackBerry Enterprise Server > Dispatcher > Name
Resolution
The canonical name for the BlackBerry Enterprise Server must to be added to the following registry key as follows:
HKEY_LOCAL_MACHINE > SOFTWARE > Research In Motion > BlackBerry Enterprise Server > Dispatcher > Name
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