07-04-2009, 02:35 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,036
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KB18490 - User activated on BES is unable to send or receive emails
KB18490 - User activated on BlackBerry Enterprise Server is unable to send or receive emails
Environment
- BlackBerry® Enterprise Server version 4.1
- BlackBerry® Curve™ 8900 smartphone
- BlackBerry® Curve™ 8350i smartphone
- BlackBerry® Curve™ 8330m smartphone
- BlackBerry® 8700 smartphone
- Microsoft® Exchange Server 2003
Overview
A BlackBerry smartphone that is activated on a BlackBerry Enterprise Server is unable to send or receive emails.
Resolution
- Wipe the BlackBerry smartphone.
- Remove the user and all mailbox information from the BlackBerry Enterprise Server.
- Add the user to the BlackBerry Enterprise Server.
- Perform an Enterprise Activation on the BlackBerry smartphone.
Products
- BlackBerry 8700 Series
- BlackBerry Curve 8300 Series
- BlackBerry Curve 8900 smartphone
- BlackBerry Enterprise Server for Microsoft Exchange
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