07-04-2009, 02:27 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,036
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KB18269 - Duplicate Desktop or Unknown services found in Calendar or Address options
KB18269 - Duplicate Desktop or Unknown services found in Calendar or Address Book options
Environment
- BlackBerry® Enterprise Server version 4.0 and 4.1
- BlackBerry smartphone
- BlackBerry® Device Software 4.3 and 4.5
- SDR294279
Overview
Duplicate Desktop and/or Unknown services found in the BlackBerry smartphone Calendar or Address Book options.
Cause
This issue usually occurs after a smartphone has been synchronized with BlackBerry® Desktop Manager or when a backup file has been restored to the BlackBerry smartphone.
Resolution
This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.
Workaround
To work around this issue, complete one of following sets of steps:
Workaround 1
Check for multiple service books for the Calendar or Address Book database by opening the application on the BlackBerry smartphone, clicking the Menu button, and selecting Options. If multiple service books are found, complete the following steps to delete both Desktop [CICAL] or Desktop [SYNC] service books:
- On the BlackBerry smartphone go to Options, and then go to Advanced Options.
- Open Service Book.
- Highlight the first Desktop [CICAL] or Desktop [SYNC], press the Menu button, select Delete, and then confirm the deletion.
- Repeat the previous step for each listing of Desktop [CICAL] or Desktop [SYNC]
From BlackBerry Manager, right-click the BlackBerry smartphone user's account and click Resend the service books.
Workaround 2
To reset the Calendar or Address Book, complete the following steps:
- Open the Calendar or Address Book application.
- Press the menu key and select option.
- Type the letters R S E T , this will clear and synchronize the Calendar or Address Book database, over the wireless network, from the messaging server.
Workaround 3
The following steps apply if there are no multiple service books found for the Calendar or Address Book database on the BlackBerry Smartphone:
- Backup the BlackBerry smartphone data using BlackBerry Desktop Manger. For more information, see article KB12979 .
- Wipe the BlackBerry smartphone. For more information, see article KB02318.
- Enterprise Activate the BlackBerry Smartphone. For more information, see article KB03674.
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