07-02-2009, 10:54 AM
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Proprietor
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Join Date: Nov 2008
Posts: 2,038
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KB15996 - BlackBerry MDS Connection Service starts and then stops after a BES cutover
KB15996 - BlackBerry MDS Connection Service starts and then stops after a BES cutover
Environment
- BlackBerry® Enterprise Server version 4.1
- SDR108690
Overview
After performing a cutover of the BlackBerry Enterprise Server, the BlackBerry MDS Connection Service starts and then stops.
The following entries appear in the log files:
Cause
The BlackBerry MDS Connection Service mapping to the BlackBerry Enterprise Server was not updated. As a result, the MDSCONFIG table in the BlackBerry Configuration Database contains invalid data.
Resolution
To update the mapping, complete the following steps:
- In the BlackBerry Manager, in the left pane, click BlackBerry Domain.
- On the Global tab, click the Service Control & Customization task.
- Click MDS CS to BES Mapping.
- Match the correct host computer to the BlackBerry MDS Connection Service.
- Click OK to save the changes.
- Start the BlackBerry MDS Connection Service.
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