06-29-2009, 09:35 PM
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Join Date: Nov 2008
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KB13128 - Failed to open default message store error with BES and Exchange 2007
KB13128 - Failed to open default message store error after installing BlackBerry Enterprise Server in a Microsoft Exchange 2007 environment
Environment
- BlackBerry® Enterprise Server software version 4.1 Service Pack 3 (4.1.3) and later
- Microsoft® Exchange Server 2007
- SDR128830
Overview
After installing BlackBerry Enterprise Server software, BlackBerry Manager fails to open and the following message is displayed:
Failed to open default message store, result=0x8004011d
The BlackBerry Messaging Agent also fails to start. The following error is displayed in the BlackBerry Enterprise Server debug logs:
BlackBerry Messaging Agent <Server_Name> Agent 1 failed to start. Error code 5305.
Cause
This issue may be caused by one of the following:- During Microsoft Exchange Server 2007 installation, the administrator is prompted to allow or disallow Microsoft® Outlook® 2003 or earlier from connecting to it. If the system administrator disallows the use of Microsoft Outlook 2003 and earlier from connecting, the installation program does not create a public folder database and does not configure the offline address book.
- MAPI encryption is set to Required on the Microsoft Exchange Server.
Resolution
Cause 1
The installation program did not create a public folder database and did not configure the offline address book.
Resolution
Manually create a public folder database on the Microsoft Exchange Server and manually configure the offline address book.
Cause 2
MAPI encryption is set to Required on the Microsoft Exchange Server.
Resolution
Complete the following steps to configure the two MAPI profiles on the BlackBerry Enterprise Server to use encryption.- Configure the MAPI profile used by the Blackberry Manager for encryption:
- Click Start > Programs > BlackBerry Enterprise Server > Edit MAPI Profile.
- On the Advanced tab under Encrypt information select the When using the network check box.
- Click OK.
- Configure the MAPI profile used by the Blackberry Enterprise Server for encryption:
- Click Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
- On the BlackBerry Server tab click Edit MAPI Profile.
- On the Advanced tab under Encrypt information, select the When using the network check box.
- Click OK to save the change.
- Click OK to exit the BlackBerry Server Configuration.
Additional Information
Configuring public folders and offline address books
Refer to the following links for more information on configuring public folders and offline address books on Microsoft Exchange Server 2007:Confirming MAPI encryption
Type the following Exchange Management Shell command on Microsoft Exchange Server 2007 hosting the Blackberry Enterprise service account to determine whether MAPI encryption is enabled:Get-MailboxServer ServerName | FL MAPIEncryptionRequired
The result MAPIEncryptionRequired : True indicates that MAPI encryption is enabled on Microsoft Exchange Server 2007.
Refer to the following link for information on using the Set-Mailbox cmdlet to toggle the MAPIEncryptionRequired option on Microsoft Exchange Server 2007:
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