06-26-2009, 11:43 PM
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KB02126 - Microsoft Outlook is missing, invalid, or points to a file of zero length
KB02126 - Microsoft Outlook is missing, invalid, or points to a file of zero length
Environment
- BlackBerry® Desktop Software version 4.0 and earlier
- BlackBerry® Desktop Manager version 4.2 SP1
- BlackBerry® Enterprise Server
- Microsoft® Exchange
- Microsoft® Outlook® all versions earlier than 2007
- Windows Vista®
Overview
The following error message appears when organizer data settings are being configured in BlackBerry Desktop Manager:
The file or database name associated with MS Outlook is missing, invalid, or points to a file of zero length.
Cause
There are multiple causes for this problem. The error message may result from any of the following options:
- The Folder Name field is not specified.
- InIncorrect login was used in an attempt to access BlackBerry Desktop Manager.
- Microsoft Outlook is not configured as the default email messaging client.
- An unsupported Microsoft Outlook installation type is being used.
- There is a corrupt Messaging Application Programming Interface (MAPI) profile.
- A Microsoft Outlook 2003 MAPI profile is set to use Local Cache Mode.
- BlackBerry Desktop Manager settings are configured to the BlackBerry Enterprise Server instead of the BlackBerry Internet Service.
- BlackBerry Desktop Manager 4.1 or earlier is installed on a computer running Windows Vista and is attempting to synchronize with Microsoft Outlook 2007.
- The email application is using Microsoft Office Outlook Connector.
- There is a compatibility issue with Windows Vista.
Resolution
Find the cause that corresponds to your situation and complete the steps for the resolution.
Cause 1
The Folder Name field in the Choose Translator window in Intellisync® is incorrect or not specified.
Resolution
Specify the name in the Folder Name field by completing the following steps:
- In the BlackBerry Desktop Manager, double-click Intellisync.
- Click Configure PIM.
- Select the application you want to configure from the Handheld Applications list.
- Click Choose.
- Select MS Outlook from the Available Translators list. This prompts the Folder Name field to appear.
- Click Browse and locate the correct folder in the Choose Address Book Folder window. For example, if you have chosen the Contacts application, locate the Contacts folder.
- Click OK.
- In the Choose Translator window, click OK.
- Repeat steps 2 through 6 for each application.
Cause 2
Incorrect login information was used in an attempt to access BlackBerry Desktop Manager.
Resolution
Ensure the BlackBerry smartphone user logged in to BlackBerry Desktop Manager using the correct user account information when configuring the organizer data applications.
Cause 3
Microsoft Outlook is not configured as the default email application.
Resolution
Ensure that Microsoft Outlook is configured as the default email application by completing the following steps:
- On the Start menu, click Settings > Control Panel.
- Double-click Internet Options and select the Programs tab.
- Select Microsoft Outlook as the default setting in the Email, Calendar, and Contact List drop-down lists.
Cause 4
An unsupported Microsoft Outlook installation type was used.
Resolution
Microsoft Outlook is installed for Internet email messaging only. BlackBerry Desktop Manager software requires that Microsoft Outlook is installed in corporate or workgroup mode for the proper Microsoft Windows Messaging Subsystem to be installed.
Reconfigure Microsoft Outlook to use corporate or workgroup mode. For instructions on how to change the Microsoft Outlook installation type, see the Microsoft Support Knowledge Base.
Note: The Microsoft Outlook installation CD is required to change the Microsoft Outlook installation type.
Cause 5
A MAPI profile is corrupted.
Resolution
Create a new MAPI profile and configure BlackBerry Desktop Manager to use the new MAPI profile. For instructions on how to create a new MAPI profile, see the Microsoft Support Knowledge Base. Once the new profile has been created, you must configure BlackBerry Desktop Manager. To perform this task, see KB03650.
Cause 6
Microsoft Outlook 2003 is running with the MAPI profile set to use Local Cache Mode.
Resolution
Disable Local Cache Mode in Microsoft Outlook.
Cause 7
BlackBerry Desktop Manager settings are configured to the BlackBerry Enterprise Server instead of the BlackBerry Internet Service (for customers of wireless service providers where POP email accounts are used with Microsoft Outlook).
Resolution
Configure the BlackBerry Desktop Manager settings to the BlackBerry Internet Service. To do this, go to Add/Remove programs and modify the BlackBerry Desktop Manager software.
If prompted for the installation file, insert the CD. For customers who do not have BlackBerry Desktop Manager software on the computer, guide them to download the installation file and modify the settings.
Cause 8
BlackBerry Desktop Manager 4.1 or earlier is installed on a computer running Windows Vista and is attempting to synchronize with Microsoft Outlook 2007.
Resolution
Download and install the latest version of BlackBerry Desktop Manager from www.blackberry.com/support.
Cause 9
The email application is using Microsoft Office Outlook Connector. Intellisync® is unable to make a connection to any message store for synchronization because Microsoft Office Outlook Connector does not store any information in a PST file or a Mailbox. The BlackBerry smartphone user's data files appear as unavailable in Control Panel > Mail > Change > Data Files.
Resolution
Outlook Connector is an unsupported configuration. Remove Outlook Connector.
Cause 10
There is a compatibility issue with Windows Vista.
Resolution
For more information, see the Microsoft Support Knowledge Base.
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