KB18148 - ARCHIVED - Unable to open attachments on the BlackBerry device


Environment

• BlackBerry Devices
• BlackBerry Desktop Software
• BlackBerry Enterprise Server for IBM Lotus Domino

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Overview

When trying to open an attachment on the BlackBerry device you see the error, "attachment size exceeds server value".

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Cause

The BlackBerry Attachment service running on the device has malfunctioned.

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Resolution

Reinstall the BlackBerry Attachment service with the BlackBerry Desktop Software.
To reinstall the BlackBerry Attachment Service, perform the following steps:

1. Connect the BlackBerry smartphone to the computer.
2. In BlackBerry Desktop Manager, double-click Application Loader. The Application Loader Wizard is prompted.
3. Click Next.
4. If prompted for a password, type the password.
5. On the Device Application Selection screen, uncheck the BlackBerry Attachment Service option.
6. Click Next.
7. Click Finish.
8. Once the device reboots, in BlackBerry Desktop Manager, double-click Application Loader. The Application Loader Wizard is prompted.
9. Click Next.
10. If prompted for a password, type the password.
11. On the Device Application Selection screen, select the BlackBerry Attachment Service option.
12. Click Next.
13. Click Finish.

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