06-23-2009, 10:20 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,232
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KB14976 - BB doesn't send GPS location when Enterprise Location Tracking is on
KB14976 - The BlackBerry smartphone does not send GPS location information when Enterprise Location Tracking is turned on
Environment
- BlackBerry® Device Software version 4.2.2
- BlackBerry smartphone with built-in GPS®
- SDR153472
Overview
The BlackBerry smartphone does not send GPS location information when Enterprise Location Tracking is turned on.
Cause
The BlackBerry smartphone does not send GPS location information according to the default Enterprise Location Tracking Interval.
Resolution
This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.
Workaround
To work around this issue, define an Enterprise Location Tracking Interval by completing the following steps:
- Type a value in the Enterprise Location Tracking Interval field of the Location Based Services policy group on the BlackBerry® Enterprise Server.
- Turn off Enterprise Location Tracking. Note: For more information, see KB14430.
- Turn on Enterprise Location Tracking.
Note: For more information, see KB14430.
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