06-18-2009, 12:08 PM
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Join Date: Nov 2008
Posts: 2,237
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KB14246 - "Failed to connect to server. Error: 0x80070422" error message
KB14246 - "Failed to connect to server. Error: 0x80070422" error message is displayed in the Application Log on the BlackBerry Enterprise Server
Environment
- BlackBerry® Enterprise Server
Overview
The Microsoft® Extensible Markup Language (XML) Parser and software development kit (SDK) installation has failed. The following error message appears in the Application Log of the Windows® Event Viewer:
Failed to connect to server. Error: 0x80070422
The following error message appears in the Installer Log:
[30000] (09/06 20:24:44.435):{0xF60} [PIPTOOL]: Commandline: ( PSZ_SETUPTYPE="BES" PSZ_BES_NAME="BES" PSZ_IMPROXY="" PSZ_DATABASE_TYPE="SQLServer"
USERNAME="RIM" COMPANYNAME="Research in Motion" PSZ_USERCOUNTRY="US" PSZ_INSTALLSLA="license_NA.rtf" PSZ_ROUTER_NETWORKACCESSNODE="srp.us.blackberry.net"
PSZ_LOGROOT="c:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\" TARGETDIR="c:\Program Files\Research In Motion\BlackBerry Enterprise Server\"
PSZ_USERACCOUNT="besadmin" PSZ_USERPWD="******" PF_ADDLOGONSERVICE="1")
Cause
The Windows® Installer service is disabled.
Resolution
Complete the following steps to turn on the Windows Installer Service:
- Got to Start > Run.
- Type services.msc, and then click OK.
- Double-click the Windows service named Windows Installer.
- Verify the value in the Startup type field.
- If the value is set to Disabled, change it to Manual by selecting the option from the drop-down box.
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