06-16-2009, 12:28 PM
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Join Date: Nov 2008
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KB10321 - EA process fails after a BlackBerry smartphone user is added to BBMgr
KB10321 - Enterprise activation process fails after a BlackBerry smartphone user account is added to BlackBerry Manager
Environment
- BlackBerry® Enterprise Server version 4.0 and 4.1 for Microsoft® Exchange
Overview
After a BlackBerry smartphone user account is added to BlackBerry Manager, the enterprise activation process cannot complete.
When this occurs, the Windows® Event Viewer application log displays the following messages:
Event Type: Warning
Event Source: BlackBerry Messaging Agent BLACKBERRY Agent 1
Event Category: None
Event ID: 20152
Date: 9/28/2006
Time: 10:20:17 AM
User: N/A
Computer: BLACKBERRY
Description:
The description for Event ID ( 20152 ) in Source ( BlackBerry Messaging Agent BLACKBERRY Agent 1 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: OpenDatabase() failed for <User_Name>.
Event Type: Warning
Event Source: BlackBerry Messaging Agent BLACKBERRY Agent 1
Event Category: None
Event ID: 20154
Date: 9/28/2006
Time: 10:20:17 AM
User: N/A
Computer: BLACKBERRY
Description:
The description for Event ID ( 20154 ) in Source ( BlackBerry Messaging Agent BLACKBERRY Agent 1 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: User <User_Name> not started.
Cause
A communication error exists between the BlackBerry smartphone user's mailbox and the BlackBerry Enterprise Server.
Resolution
This issue has more than one resolution.
Resolution 1a
Ensure that the Microsoft Exchange messaging server is fully functional and that the information store where the BlackBerry smartphone user mailbox resides is online.
Resolution 1b
Verify permissions are set properly for the BlackBerry Enterprise Server service account. For more information, see KB02276.
Resolution 1c
If the BlackBerry smartphone user's mailbox was moved to a different Microsoft Exchange Server or mailbox store. For more information, see KB00142.
Resolution 1d
If the BlackBerry Enterprise Server or the BlackBerry services were restarted, reset the connection to the Microsoft Exchange messaging server.
Note: Restarting the BlackBerry Enterprise Server delays message delivery to BlackBerry smartphones. For more information, see KB04789.
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