06-14-2009, 08:44 PM
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Join Date: Nov 2008
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KB13090 - How to perform BlackBerry Manager pre-install tasks on a remote computer
KB13090 - How to perform BlackBerry Manager pre-installation tasks on a remote computer
Environment
- BlackBerry® Enterprise Server version 4.1 for Microsoft® Exchange
- Microsoft® Outlook®
- Microsoft® Windows XP
- Microsoft® Windows Server® 2000 and 2003
- Microsoft® SQL Server®
- Microsoft SQL Server Desktop Engine (MSDE)
Overview
Complete the following steps to install BlackBerry Manager remotely:
- Verify that one of the following operating systems is in use on the computer where BlackBerry Manager will be installed:
- Windows 2000 Service Pack 4 (Professional, Server, or Advanced Server edition)
- Windows Server 2003 Service Pack 1
- Windows XP Professional Service Pack 2
- Verify that the language for the operating system is one of the following:
- English
- French
- German
- Italian
- Spanish
- Install Microsoft® XML Parser 4.0 Service Pack 2 or later. Note: This program can be installed during BlackBerry Manager installation.
- Install Microsoft® .NET Framework 1.1 Service Pack 1 or later. Note: This program can be installed during the BlackBerry Manager installation.
- Install one of the following:
- Microsoft® Exchange Version 5.5 Administrator
- Microsoft Exchange 2000 System Manager
- Microsoft Exchange 2003 System Manager
- Microsoft Outlook 2000 (Corporate or Workgroup installation)
- Microsoft Outlook 2002 (Corporate or Workgroup installation)
- Microsoft Outlook 2003 (Corporate or Workgroup installation)
- Microsoft Outlook 2007 (Corporate or Workgroup installation)
- Turn on Named Pipes and TCP/IP network protocols for the remote Microsoft SQL Server or MSDE. For more information, see article KB04147. Note: Running BlackBerry Manager using a virtual private network (VPN) can cause issues due to limitations of the Named Pipes protocol.
- For BlackBerry Enterprise Server software version 4.0 or earlier, assign Microsoft Exchange permissions to the account that will administer BlackBerry Manager. See KB05035 for more information.
- Assign the administrative role to the account that will administer BlackBerry Manager.
- Open BlackBerry Manager as a BlackBerry Enterprise Server administrative account.
- Select the BlackBerry Domain and go to the Role Administration tab.
- Select the role you want to assign to the account.
- If this account is already set up as the Microsoft SQL Server login account, click on the List Administrators option and select the checkmark next to it.
- If this account is not already set up as the Microsoft SQL Server login account, click the Add Administrators option and type the account name to create a Microsoft SQL Server login account. Type a password on the next screen. For more information about role based administration, see KB04889. Note: Use Microsoft SQL Server authentication for this account.
- Turn on printer and file sharing in Windows to activate the BlackBerry smartphones. Note: To turn on printer and file sharing in Windows, search for this information on the Microsoft support site.
- Install the BlackBerry Manager by completing the following:
Note: Install the same version of BlackBerry Manager that is installed on the BlackBerry Enterprise Server.
- Log in to the account that will be used to run BlackBerry Manager.
- Run the setup.exe file from the BlackBerry Enterprise Server installation package.
- In the Setup Type window, select BlackBerry Manager.
- Follow the instructions.
- When prompted to create a Messaging Application Programming Interface (MAPI) profile, specify the mailbox name for the account that administers BlackBerry Manager.
Note: For more information, see the BlackBerry Enterprise Server System Administration Guide for the version of software you have installed.
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