KB13027 - Reload a BlackBerry device user on a BlackBerry Enterprise Server for Microsoft Exchange


Environment

• BlackBerry® Enterprise Server software version 4.1
• Microsoft® Exchange

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Overview

To reload a BlackBerry device user on a BlackBerry Enterprise Server for Microsoft Exchange, complete the following steps:

1. Open BlackBerry Manager.
2. Click BlackBerry Domain.
3. Select the appropriate BlackBerry Enterprise Server.
4. Select the BlackBerry device user.
5. Under the Tasks menu, click on Accounts.
6. Click Reload User.

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What exactly does this do?

Occasionally, after device activation, my BES will not grab all of the phone information (serial number, phone number, ...) or will have inaccurate information. A reactivation always fixes the problem, but is viewed as an unnecessary hassle for the user. Will this resolve this issue?

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Eric Ragsdale

BES 4.1.6.9
Exchange 2003
BlackBerry Pearl 8130 - 4.5.0.77
BlackBerry WE 8830 - 4.2.2.176

It stops the messaging agent for that particular user and then restarts it.

Likely not.
For this, try deleting the SYNC service book on the handheld and then undelete it.

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