06-10-2009, 02:31 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,238
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KB00139 - Delay mail processing for an anti-virus scan
KB00139 - Delay mail processing for an anti-virus scan
Environment
- BlackBerry® Enterprise Server for Microsoft® Exchange® version 2.1 to 4.1
Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the Windows® operating system. Document and back up the registry entries prior to implementing any changes.
Overview
Administrators can configure the BlackBerry Enterprise Server to delay mail processing in order to allow time for anti-virus or anti-spam software to scan messages.
To delay mail processing, complete the following steps:
- In the Registry Editor, go to one of the following locations:
For BlackBerry Enterprise Server version 2.1 and earlier:
HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry\Server
For BlackBerry Enterprise Server version 3.5 to 3.6:
HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry\Servers\
For BlackBerry Enterprise Server version 4.0 to 4.1:
HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents
- If the ProcessMailDelay registry entry already exists, change the Value data field to the number of seconds you would like mail processing to be delayed. If the ProcessMailDelay registry entry does not exist, create a registry entry with the following values:
| ProcessMailDelay | DWORD | This value specifies the number of seconds to delay mail processing. For example, a value of 5 delays mail processing for 5 seconds. |
- Restart the BlackBerry Dispatcher and BlackBerry Controller.
Important: Restarting certain BlackBerry Enterprise Server services will delay message delivery to BlackBerry devices. See article KB04789 for more information.
Additional Information
See article KB04297 for information regarding folder redirection on the BlackBerry Enterprise Server, in BlackBerry Desktop Manager, or on the BlackBerry smartphone.
For instructions on creating filters in BlackBerry Manager, on the BlackBerry smartphone, or on the BlackBerry Enterprise Server, see the following documents:
Note: Some spam filters may cause some of the following issues:
- Disclaimers may be garbled when replying from the BlackBerry smartphone because disclaimers are appended in Plain Text or Rich Text Format (RTF) and not Unicode.
- The network@etp####.etp.na.blackberry.net messages (which are required for the Enterprise Activation process) may be filtered.
- Words such as [Junk], [Spam] or [Bulk] may be appended to the Subject line.
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